Downloads

FAQ

• My computer can't find the Bluetooth device I am trying to connect to.

  Make sure the device is set to findable/pairing mode. Refer to the manual of that device to find out how. Make sure the device is located close to your computer. Connect like described in the manual of your bluetooth adapter. Note: some devices like headsets and mice may stay findable for a short time, so connect to them quickly!

• The device asks for password/key. What do I need to type here?

  When connecting your computer with a Mobile Phone: type in the same password on the computer and Phone. (you can make up your own password) When connecting your computer with Headset, Mouse or other devices: Refer to the manual of the device to find the password. (Usually the password is: 0000, 1111 or 1234) Note: sometimes the computer suggests a password when connecting to a Mobile Phone. Type this password in your Phone to make the connection.

• I have problems transferring files or listening to music on a Bluetooth headset.

  Make sure the phone/headset is located close to your computer. Make sure you are not transferring files and using a Bluetooth headset at the same time.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• The downloadable file (e.g. the driver) will not completely download to my computer. What can I do?

  When the file doesn't completely download/install to your computer, we recommend : Delete the downloaded file or files To uninstall the installed file After all is removed and uninstalled, re-download the file from the website. Please note: Install the file only after it has been fully downloaded, otherwise you will receive an error. Alternatively use a different browser and/or a download manager to download the file. Make sure to install the file with administrator rights. Check that your virus software program is configured correctly for downloads. When more than 1 file is available, make sure to download the correct file for your article version and operating system version.

• How can I install the adapter on Windows 8, 10, 11? There is no driver.

  This Bluetooth adapter doesn’t need a special driver on Windows 8, 10 or 11. It functions with the Windows Bluetooth driver. Follow these steps to install: Unplug the Bluetooth dongle. Remove all drivers for this device and all Bluetooth devices previously installed on your computer. Restart the system. Plug the Bluetooth dongle in. Let Windows recognize the dongle and install the Windows Bluetooth driver. This might take a few moments. First you will notice an unknown device in the Bluetooth section, this will change shortly thereafter into the name of the dongle itself. Followed shortly by the Bluetooth icon that will appear on the taskbar. Note: this icon could be hidden (under the triangle/arrow up of hidden icons). The installation has been completed.

• How can I install the adapter on Windows 7?

  To properly install the Bluetooth adapter please follow these steps: Remove all drivers for this device and all similar devices previously installed on your computer. Unplug the Bluetooth adapter and restart the system. Download and install the latest driver from our website: click here to download the driver. Once the installation is completed or when you are prompted by the installation manager, connect the Bluetooth Adapter directly to a properly working USB port without using a hub or an extension cable. Check in Device Manager if the Bluetooth adapter is correctly installed without any remarks. To use the Bluetooth device click on the Bluetooth icon in the toolbar. If the problem persists, test the device on another computer. Note: If you connect the adapter directly to the PC without installing the product’s driver, Windows will immediately install the built-in driver. This installation must be cancelled. If you were not able to cancel it, then you must remove the Windows Bluetooth driver and restart your PC before you start the installation process.

• Which profiles are supported?

  The following profiles are supported: DUN, FAX, AV(A2DP, AVCTP, AVRCP, GAVDP), BIP, FTP, HCRP, HID, HS (w/ GAP), LAP, OPP.