Downloads

FAQ

• My computer can't find the Bluetooth device I am trying to connect to.

  Make sure the device is set to findable/pairing mode. Refer to the manual of that device to find out how. Make sure the device is located close to your computer. Connect like described in the manual of your bluetooth adapter. Note: some devices like headsets and mice may stay findable for a short time, so connect to them quickly!

• I have problems transferring files or listening to music on a Bluetooth headset.

  Make sure the phone/headset is located close to your computer. Make sure you are not transferring files and using a Bluetooth headset at the same time.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How can I install the adapter on Windows 8, 10, 11? There is no driver.

  This Bluetooth adapter doesn’t need a special driver on Windows 8, 10 or 11. It functions with the Windows Bluetooth driver. Follow these steps to install: Unplug the Bluetooth dongle. Remove all drivers for this device and all Bluetooth devices previously installed on your computer. Restart the system. Plug the Bluetooth dongle in. Let Windows recognize the dongle and install the Windows Bluetooth driver. This might take a few moments. First you will notice an unknown device in the Bluetooth section, this will change shortly thereafter into the name of the dongle itself. Followed shortly by the Bluetooth icon that will appear on the taskbar. Note: this icon could be hidden (under the triangle/arrow up of hidden icons). The installation has been completed.