My product is defective. How can I make use of the warranty?

In case of a defect and when the product is still within the statutory warranty period, please contact the retailer or web shop with your proof of purchase. See below for the length of the statutory warranty within your country:

Any other country outside EU, Norway, UK or Switzerland is excluded from the extended warranty.

To make a claim under the extended warranty, please submit a ticket on Trust Support.

The prerequisite for claiming the extended warranty service is that we are able to verify the warranty claim (e.g. by receiving the product in question from you). If you send the product to us, please ensure that it is securely packaged to prevent damage during transport. A copy of the product invoice must also be enclosed so that we can check whether the product falls within the warranty period. If no copy of the invoice is provided, we may be unable to provide warranty services. Please also provide the name and address of the seller from whom you purchased the product if this information is not apparent on the invoice copy.

If we can confirm that the defect in the product within the warranty period is due to a issue with materials or workmanship and none of the exclusions apply, we will repair or replace the product for you free of charge. Should the product no longer be in our range, we will provide the closest replacement for you.

In case of justified warranty claims, the warranty processing is free of shipping costs for you, and we will reimburse you for reasonable shipping costs for the outward shipment and bear any costs for the return shipment. We will not bear any additional costs (e.g. for removing the product if it has been installed in another product). In the event of unjustified guarantee claims, you will bear the costs of sending and returning the product yourself.