VOXX Wireless Rechargeable Ergonomic Mouse - The mouse battery does not seem to be charging.

Articule number 23731

Question: My Voxx mouse is not charging. What can I do?

Determine if the USB charging port of the mouse is defective or if the charging cable is defective.
  • Charge another device using the mouse charging cable
  • Use another cable to charge the mouse. 

This will determine where the issue is coming from. 


If the issue is related to the cable:

In this case we can provide a new cable. Please contact support so that we can arrange to send another cable


If the issue is related to the mouse:

In this case please make use of your warranty and exchange the product for a new one via your retailer. The following links will guide you:

My product is defective. How can I make use of the warranty?

I bought a Trust product via Amazon and the product is defective. How can I make use of the warranty?







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