Downloads

FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How do I install the headset to my computer?

  To use the headset: - Connect the headset to the USB-port of the computer - Switch the headset on with the inline remote: Turn the volume on the inline remote up to a higher level. Unmute the microphone - Go to the sound settings of the computer and select the headset as the default audio device (both input and output) on the computer. - The headset is ready to use.

• Can I set the light to 1 colour?

  You can switch the light on/off. You can't set it to a specific colour.

• No sound

  Make the headset your default audio device Connect the headset to another USB port (preferred on the backside of the PC)

• My movie/game is not in surround 7.1 sound

  - Configure your game or media player software to 5.1 output. - Enable the 7.1 virtual surround function.F29507d

• Not enough or too much bass

  Set the equalizer to your preference: - Enable the equalizer by pressing the selection box - Set the equalizer in a predefined mode by selecting the music genre - Shape the sound frequencies with the Equalizer sliders - Save your own custom Equalizer settings - Load your own custom Equalizers by selecting them in the menu

• Microphone is not working

  - Press the microphone mute button. - Make the headset your default recording device. - Increase the Microphone level in the Microphone properties. (Double click on your microphone in the recording properties) - In Windows 10: check the microphone privacy settings

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.