Downloads

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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• There is a noise in the headset.

  Does it only happen when you use it wirelessly, not when you use it wired? If yes, make sure that other devices close by don't cause wireless interference, e.g. routers, cables, phones. We would also advise to keep wireless as well as metal objects away from the (USB-adapter of the) headset. And to make sure that the USB-adapter is connected directly to the USB-port without using a hub or extension cable.

• How do I connect the headset to my Xbox or Switch or any other wired 3.5mm device?

  This headset includes an audio cable to make a wired connection. In this way, you can plug it into all your devices with a 3.5mm audio connection, such as your PC, laptop, Xbox, PlayStation or Switch.