Here are some steps you can take to troubleshoot the issue:
If you have previously installed software from another device on your PC, it may still be active and causing conflicts with your mouse. We recommend removing any old software before reinstalling the mouse to ensure that there are no conflicts.
Try changing your mouse settings. Go to Start > Settings > Devices > Mouse & touchpad and adjust the settings as needed.
If the issue persists, we recommend connecting your mouse to a different computer to see if the issue persists. If it does, we can conclude that the mouse is defective. Within the warranty period, please contact your retailer for the exchange of the defective product.
We hope these steps have helped you troubleshoot the issue with your mouse wheel. If you have any further questions or concerns, please do not hesitate to contact our customer support team.
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