Mouse cursor is not moving. What can I do?

We advise to check following:

• Check that you do not have a software from a previous mouse that could be interfering with its normal operation
• Update your operating system.
• Access your device manager.
• Locate your mouse.
• Right click on it and Uninstall the driver.
• Reboot your computer.
• The computer will automatically detect and install the device.

The mouse is ready for use.

If you are using a USB 3.0 port, we recommend using a USB 2.0 port instead.

If the issue persist, test the mouse with a different computer and check if the issue repeats.