If you are experiencing issues with the wheel of your mouse, there are a few things you can try before concluding that the scroll wheel is defective. Here are some steps you can take to troubleshoot the issue:
Firstly, check if your mouse wheel is clean and in the center, so it is not touching the sides of the wheel case. If there is any dirt or debris on the wheel, gently clean it with a soft cloth or a cotton swab. This should help the wheel move more smoothly.
Secondly, check that the surface where the mouse is used is not sleek or too shiny, like glass for instance. If this is the case we recommend to use it on a different surface. A surface that is too shiny or reflective can cause issues with the mouse's sensor, making it difficult for the wheel to function properly.
If you have previously installed software from another device on your PC, it may still be active and causing conflicts with your mouse. We recommend removing any old software before reinstalling the mouse to ensure that there are no conflicts.
If none of the above steps work, you can try changing your mouse settings. Go to Start > Settings > Devices > Mouse & touchpad and adjust the settings as needed.
If the issue persists, we recommend connecting your mouse to a different computer to see if the issue persists. If it does, we can conclude that the scroll wheel is defective. Within the warranty period, please contact your retailer for the exchange of the defective product.
We hope these steps have helped you troubleshoot the issue with your mouse wheel. If you have any further questions or concerns, please do not hesitate to contact our customer support team.
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