Downloads

FAQ

• Where can I get drivers for my Trust product?

  This product doesn't need any drivers to function. Just connect and the product should work.

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How do I install the mouse?

  - Fully charge the mouse by connecting it via the charging cable to a USB-port. A full charge will take approx. 3 hours. - Switch the mouse on with the on/off button on the bottom. - Remove the USB-receiver from the storage compartment below the mouse. - Connect the USB-receiver to the USB-port of the computer. - The computer will recognize the mouse and install the built-in driver. - This might take a few moments. - The mouse is ready to use.

• How do I know which DPI is selected?

  With the dpi-button you can switch between 800, 1200, 1600 dpi. The LED-indicator indicates the selected dpi. 800 dpi = 1x LED flashing 1200 dpi = 2x LED flashing 1600 dpi = 3x LED flashing

• How long does it take to charge? How long can you use it when charged?

  Charging takes approximately 3 hours. When it's charging the LED on the mouse has a constant blue light. How long you can use the mouse, when it is charged, depends on many factors, such as how intense you use it and the surface you use it on. The LED on top of the mouse will be continuously flashing when the mouse needs to be charged.