Downloads

FAQ

• Where can I get drivers for my Trust product?

  This product doesn't need any drivers to function. Just connect and the product should work.

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• How can I change the button functions?

  This mouse uses a generic driver of Windows, which doesn't provide a possibility to adjust button functions. However, you can try with software which is available on internet to configure the buttons. http://www.highrez.co.uk/downloads/XMouseButtonControl.htm Please note that this solution is not official, as there is no Trust software available for programming the buttons, and therefore it is not supported, nor is proper functioning of the software guaranteed.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Can I use this keyboard/mouse on PS4?

  Although our keyboards and mice are designed for use with computers, they can be used on PS4. However please note, most PS4 games do not support a keyboard and mouse. When using a (wired) keyboard or mouse with a PS4, make sure it connects well with the PS4. If the PS4 has a connection on the back, connect the keyboard/mouse to the USB-connection on the back of the PS4. Or alternatively use an extension cable or USB hub.

• Can I use this keyboard/mouse on Xbox One?

  You can use our mice and keyboards on the Xbox One. Please note that Xbox One supports the use of mouse and keyboard in some games and apps, but it doesn’t work for every game or app. The game or app publisher must enable this feature for their content. For more information, consult the Xbox support website via https://support.xbox.com/help/Hardware-Network/accessories/mouse-keyboard

• How do I install this mouse?

  - Charge the mouse by connecting it with the included cable to a USB-port of the computer. The charging indicator (mouse wheel) will be blue when charging, and will turn off when charging is finished. - Connect the USB-receiver (that will be stored inside the mouse) in a USB-port of the computer. - Switch the mouse on with the button on the bottom - The computer will recognize the mouse and install the built-in driver, this might take some moments. - The mouse is ready to use

• What does the LED indicate?

  - 1x LED flashing (orange) = 800 dpi selected - 2x LED flashing (orange) = 1200 dpi selected - 3x LED flashing (orange) = 1600 dpi selected - 4x LED flashing (orange) = 2000 dpi selected - 5x LED flashing (orange) = 2400 dpi selected - Constant flashing (orange) = battery empty - Constant blue light = battery charging

• When do I know that I have to charge the mouse?

  The LED on top of the mouse will start to continuously flash when the mouse needs to be charged.