Downloads

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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My microphone isn't working on Windows 10/11

  We recommend to check the following: Microphone privacy settings: Check if the microphone allows apps to access the microphone Default device: Check if the microphone has been selected as the default sound input device on the computer Windows Update: Check if Windows is up-to-date via Windows Update Try the product on another device, does the microphone function on another device?.

• The microphone of my headset is not working

  First make sure the headset is connected correctly to the computer. Without the adapter; when your computer has a combined audio port. With the adapter; if your computer has 2 separate audio ports. Then make sure that both the headset and the microphone are selected as the default audio device (input and output) on the computer.

• How do I connect my gaming headset with microphone? (video)

  This instruction video applies to all our gaming headsets with 3.5mm jack connector type https://www.youtube.com/watch?v=R4Js0Qfj5IE