Downloads

FAQ

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Where is the Mac-driver?

  This particular product has been developed for use with the Windows operating systems only. Therefore drivers or installation instructions for other operating systems such as Mac are not available.

• The downloadable file (e.g. the driver) will not completely download to my computer. What can I do?

  When the file doesn't completely download/install to your computer, we recommend : Delete the downloaded file or files To uninstall the installed file After all is removed and uninstalled, re-download the file from the website. Please note: Install the file only after it has been fully downloaded, otherwise you will receive an error. Alternatively use a different browser and/or a download manager to download the file. Make sure to install the file with administrator rights. Check that your virus software program is configured correctly for downloads. When more than 1 file is available, make sure to download the correct file for your article version and operating system version.

• When I use the software, it says NO DEVICE. What can I do?

  Make sure that when you download, install and use the program you are doing so with administrator rights (right-click run as administrator).

• Can I use this keyboard/mouse on PS4?

  Although our keyboards and mice are designed for use with computers, they can be used on PS4. However please note, most PS4 games do not support a keyboard and mouse. When using a (wired) keyboard or mouse with a PS4, make sure it connects well with the PS4. If the PS4 has a connection on the back, connect the keyboard/mouse to the USB-connection on the back of the PS4. Or alternatively use an extension cable or USB hub.

• Can I use this keyboard/mouse on Xbox One?

  You can use our mice and keyboards on the Xbox One. Please note that Xbox One supports the use of mouse and keyboard in some games and apps, but it doesn’t work for every game or app. The game or app publisher must enable this feature for their content. For more information, consult the Xbox support website via https://support.xbox.com/help/Hardware-Network/accessories/mouse-keyboard

• How do I install this mouse?

  To install: - First fully charge the mouse by connecting it with the included cable to a USB-port of the computer. Charging can take approx. 3 hours. - When the mouse has been fully charged, connect the USB-receiver (that will be stored inside the mouse) to a USB-port of the computer. - Set the polling rate (125Hz, 500Hz or 1000hz) with the button on the bottom of the mouse. - Switch the mouse on with the ON/OFF button on the bottom - The computer will recognize the mouse and install the built-in generic driver, this might take some moments. - The mouse is ready to be used. To install the software: - Download the latest file (with adminstrator rights) via the website - Click on the “24480_X.exe” and follow the installation wizard. - Click on the “TRUST GXT 970 Gaming Mouse” shortcut to start the software - You can now start to configure the mouse. Use the advanced manual for more information.

• What is the (default) function of the buttons?

  This mouse has 6 buttons. Via the software you can assign functions to a button. See the advanced manual for more information about programming the buttons. The default functions are as follows: Mouse Button 1 = Left Mouse Button Mouse Button 2 = Right Mouse Button Mouse Button 3 = Mid click Mouse Button 4 = Forward Mouse Button 5 = Backward Mouse Button 6 = DPI.