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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My new smart card doesn't function.

  Make sure the smart card is inserted with the chip facing up. On newer cards, the chip may be located on the back side, so you need to turn over the card before inserting it in the card slot.

• How does the card reader function?

  The function of the DNIe Card reader device is basically to read the DNI or Smartcard. Depending on the public service that you want to connect to, a specific program must be installed. These programs are provided by the services themselves and are usually available from the web pages of each of these services.

• Why/When does the LED turn on?

  The LED will turn on when it is reading the inserted DNI- or smartcard. If the LED will not switch on when the card is inserted, turn the card over.

• Does the reader function with the (Italian) CIE 3.0?

  Our Smart Card readers are not compatible with CIE 3.0 which contain the NFC (contactless) chip.