Downloads

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FAQ

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• How do I configure my mouse buttons for left/right handed usage?

  Follow the steps in the mouse settings page https://support.microsoft.com/en-us/windows/change-mouse-settings-e81356a4-0e74-fe38-7d01-9d79fbf8712b

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/windows/manage-the-input-and-display-language-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2

• How do I change my mouse arrow/cursor speed?

  Mouse arrow/cursor speed can be adjusted by clicking the DPI switch on the topside of the mouse. Alternatively, follow the steps in the mouse settings page https://support.microsoft.com/en-us/windows/change-mouse-settings-e81356a4-0e74-fe38-7d01-9d79fbf8712b

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• The webcam is not working in my chat program (Teams, Zoom, Skype, etc.)

  - Make sure that webcam has been correctly installed - When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application - In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with. - For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How do I install this keyboard/mouse set?

  First doublecheck the batteries, then connect the receiver to the computer, and wait until Windows recognizes it and installs the built-in driver. This might take a few moments. After which a pop-up screen is shown with Device Setup Installing device. When this screen has disappeared the installation is finished and the product is ready for use.

• Where can I find the caps-lock, num-lock and scroll-lock indicators?

  This keyboard doesn't have caps-lock, num-lock and scroll-lock indicators. It has an indicator for low battery.

• How do I change the dpi (cursor speed) of the mouse?

  By pressing the DPI-button you will change the DPI. There is no visual indication for the DPI selection, other than that the pointer speed on the screen will be faster or slower, depending on the DPI that is selected.

• I just bought it and can't find the USB-receiver. Where is it?

  Depending on the version of your product, the receiver is stored either inside the product (bottom) itself, or inside the battery compartment of the mouse/keyboard.

• How do I install the webcam?

  The webcam functions with the built-in functionality of the computer. To install. - Connect the webcam to the computer. - On Windows 10: Make sure the microphone is allowed in the Microphone Privacy settings to be used by applications. - Set both the webcam and its microphone as the default sound input and sound output device on the computer. - The webcam is ready to use. When you use the webcam with an application such as Teams, Zoom, Skype, you have to set the webcam and its microphone as the default sound device in the settings of that application too. For extra functionality (i.e. use of the snap shot button) the file on the website can be downloaded and installed, however this is not needed for normal functioning of the webcam.

• The mouse connects to the receiver, but the keyboard will not. What can I do?

  - Remove the USB-receiver from the computer - Remove the battery from the keyboard for at least 10 seconds. - Restart the PC - Insert the battery into the keyboard - The red LED on the battery will light up briefly - Press ESC + Q while this LED is lit. - Now the LED should start flashing. - Plug the USB-receiver into the PC within 5 seconds and wait until the LED stops blinking. - The keyboard is now connected again.

• I have trouble installing the mouse and/or keyboard.

  We advise to doublecheck the batteries, then re-install the keyboard and mouse. To re-install: - Disconnect the receiver from the computer - Restart the computer - When the computer has fully restarted, connect the USB-receiver to the computer. - Wait until Windows recognizes it and installs the built-in driver. This might take a few moments. - After which a pop-up screen is shown with Device Setup Installing device. - When this screen has disappeared the installation is finished and the product is ready for use.