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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Does an external microphone from a different brand work with the VC Camera?

  No, only the Trust Extended Microphone is supported.

• Does a standard USB 3.0 extension cable work with the VC Camera?

  No, only the Trust Extended USB Cables are supported.

• Do other accessories than official accessories work with the VC Camera?

  No, only official accessories are supported.

• With which video conferencing software does the VC Camera work?

  The camera works with all common VC applications like Skype, Zoom, Teams, Webex, Hangouts, etc.

• Can the VC camera be used for live streaming on webinars or social media (Facebook, Instagram)?

  Yes, the camera can be used in the same way as you use a regular webcam.

• Can I connect the VC camera wirelessly?

  No, can only be used through a wired connection.

• Does the VC camera come with a wall mount?

  Yes, the VC camera comes with a wall mount included.

• With which operating systems does the VC camera work?

  The camera is supported by Windows and macOS.

• Can the VC camera be used with a monitor or screen independently?

  No, needs to be connected to a Windows or macOS enabled system.

• Which USB-port is required to use the VC Camera?

  For optimal use, the VC camera requires a normal USB 3.0 port (type A).

Drivers