Downloads

FAQ

• My computer can't find the Bluetooth device I am trying to connect to.

  Make sure the device is set to findable/pairing mode. Refer to the manual of that device to find out how. Make sure the device is located close to your computer. Connect like described in the manual of your bluetooth adapter. Note: some devices like headsets and mice may stay findable for a short time, so connect to them quickly!

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• I get incorrect letters and symbols when I type.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one.

• Windows doesn't show a pincode. What is the pincode?

  When you try to connect for the first time, Windows will display a code to be typed on the Trust keyboard. If this does not work for some reason, Windows may not be able to generate a new code anymore. What you can do to solve this, is to use a random code (for example, 0000) on your own keyboard and on the Trust keyboard too. The first time you need to enter the code (0000) on your own keyboard (e.g. on your laptop) and then click 'Connect.' Then repeat the same code (0000) on the Trust keyboard, followed by ENTER on the Trust keyboard. The connection between your computer and keyboard should now be established. Note: When you enter the code on the Trust keyboard, it must take place immediately (i.e. within a few seconds) after you have typed it on your own keyboard, otherwise Windows will not get it and the connection will not be made.

• What is the pincode?

  The pincode is generated by the device that you connect the keyboard to, at the moment when you pair them together. The pincode is different each time you try to make a new pairing. When pairing, please check that you have Bluetooth enabled in your device and that your keyboard is shown in the list of Bluetooth devices of your device. Don't forget to check that you have full batteries in your keyboard. If you have problems pairing the keyboard, remove all similar Bluetooth devices from your device, delete this keyboard from the Bluetooth list and do a complete re-install of the keyboard.

• The keyboard connects with my Lenovo device, but doesn't function.

  This keyboard is compatible with any Android, iOS, Windows, Mac OS device with Bluetooth functionality. We advise to test the keyboard on another device. If the keyboard functions on another device, it is not faulty, and the issue lies with the Bluetooth functionality of the Lenovo device. We recommend checking if the keyboard is not already paired with another device, such as another phone tablet, or pc, when you want to use it on your Lenovo. The keyboard can only be connected to 1 device at a time. In addition, it is advisable to consult Lenovo, since this specifically concerns a Lenovo device. A computer and tablet manufacturer always has extensive support information available about common problems such as Bluetooth connections: https://pcsupport.lenovo.com/en/en