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FAQ

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/topic/how-to-change-your-keyboard-layout-babd8e34-91e5-cc30-6b59-511c4f4fae4atop

• Is it required to turn off the product to save power?

  This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power. To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), We recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• When I use the YouTube or Netflix app the keyboard is not working properly.

  This keyboard should work with different apps. However, there is a known issue with Samsung TV's and keyboards from different brands, and the non-functioning of apps such as YouTube and Netflix We suggest to contact Samsung for more information and possible solutions.

• Is my Smart TV compatible with this product?

  This keyboard was not specifically tested with every model Smart-TV available, therefore we can't confirm compatibility for every model. Basically, if your Smart-TV has USB keyboard support (check your TV documentation), the keyboard should work.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How do I type @?

  The @-sign and other symbols, on SmartTv, can be typed only if they are supported by the TV. You do not necessarily use the same key combination as on a PC. You have to activate the virtual keyboard on the TV and identify the position of the @-sign. Did you possibly try the ALTGr + Q combination to get the @-sign?

• How do I install the keyboard?

  Laptop or PC Place the batteries in the keyboard. Place the USB-receiver in the closest (to the keyboard) USB-port of your laptop or pc. Switch the keyboard ON with the button on the bottom of the keyboard. Restart the laptop or pc. When the laptop or pc has restarted, it will recognize the keyboard and install the built-in driver. This might take a few moments. The keyboard is ready to use. SmartTV Place the batteries in the keyboard. Place the USB-receiver in the closest (to the keyboard) USB-port of your smartTV. Switch the keyboard ON with the button on the bottom of the keyboard. Switch the smartTV on. Select the keyboard in the settings of your smartTV. The keyboard is ready to use.

• The keyboard is not working.

  Check the battery status. If the red light is visible on the keyboard, the battery is low. Replace the batteries. Place the USB-receiver in a different USB-port. Is the keyboard switched on? Computer: Check if the keyboard is visible without errors in the Device Manager. SmartTV: Check if the keyboard is set correctly in the TV settings. SmartTV: Make sure the TV has support for a USB keyboard.