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FAQ

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• How do I configure my mouse buttons for left/right handed usage?

  Follow the steps in the mouse settings page https://support.microsoft.com/en-us/windows/change-mouse-settings-e81356a4-0e74-fe38-7d01-9d79fbf8712b

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• How can I change the button functions?

  This mouse uses a generic driver of Windows, which doesn't provide a possibility to adjust button functions. However, you can try with software which is available on internet to configure the buttons. http://www.highrez.co.uk/downloads/XMouseButtonControl.htm Please note that this solution is not official, as there is no Trust software available for programming the buttons, and therefore it is not supported, nor is proper functioning of the software guaranteed.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• I just bought it and can't find the USB-receiver. Where is it?

  Depending on the version of your mouse, the receiver is stored either inside the product (bottom) itself, or inside the battery compartment of the mouse.

• How do I install the mouse?

  To install the mouse: Remove the cover on the bottom of the mouse Place a full battery in the mouse Remove the USB-receiver from the mouse Close the cover on the bottom of the mouse Place the USB-receiver in a USB-port of the computer Switch the mouse on with the button on the bottom of the mouse The computer will recognize the mouse and install the mouse to the computer, this might take a few moments The mouse is ready to use

• How do I know which dpi is selected?

  When you press the dpi button the indicator will light up to indicate the selected dpi setting: 600 dpi: 1x 1200 dpi: 2x 1600 dpi: 3x

• How do I know the battery status?

  If the battery is low, the indicator will light up (without pressing the dpi button. If the indicator lights up when pressing the dpi button, this indicates the dpi setting).

• How do I switch the mouse off / on?

  You can switch the mouse off / on with the button on the bottom. However, this mouse uses standby (sleep) mode to save battery power. There is no need to switch it off. When the mouse is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power. When you use the mouse again, e.g. (depending on the type of mouse) by pressing a button, or by moving the mouse, it will switch on again. For storage or travelling we would suggest to switch the mouse off.