Downloads

FAQ

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• Is it required to turn off the product to save power?

  This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power. To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), We recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Where is the Mac-driver?

  This particular product has been developed for use with the Windows operating systems only. Therefore drivers or installation instructions for other operating systems such as Mac are not available.

• The downloadable file (e.g. the driver) will not completely download to my computer. What can I do?

  When the file doesn't completely download/install to your computer, we recommend : Delete the downloaded file or files To uninstall the installed file After all is removed and uninstalled, re-download the file from the website. Please note: Install the file only after it has been fully downloaded, otherwise you will receive an error. Alternatively use a different browser and/or a download manager to download the file. Make sure to install the file with administrator rights. Check that your virus software program is configured correctly for downloads. When more than 1 file is available, make sure to download the correct file for your article version and operating system version.

• When I use the software, it says NO DEVICE. What can I do?

  Make sure that when you download, install and use the program you are doing so with administrator rights (right-click run as administrator).

• How can I change the colour of the GXT logo?

  The LED colours indicate which DPI level is currently active. These indication colours cannot be changed; RED = Level 1 GREEN = Level 2 BLUE = Level 3 TURQOISE = Level 4 PURPLE = Level 5

• Where is the battery indicator?

  There is no battery indicator. Charge the mouse by connecting it with the included cable to a USB-port of the computer. This will take approx. 6 hours.

• My mouse doesn't seem to be charging?

  If the mouse is not charging, we advise the following: - Switch the mouse on with the button on the bottom. - Charge the mouse via a USB-charger instead of via a USB-port.