Downloads

FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How does the iPhone handle incoming phone calls when using a Bluetooth headphone or speaker?

  As of iOS 11.2, when you are using a Bluetooth headphone and receive a phone call, the button that you use to pick-up the phone call, determines which device is used for the audio. If you pick-up the phone call with the green button on the iPhone display, then all the audio will be handled by the iPhone microphone and speaker (and not with any connected Bluetooth device). If you pick-up the phone call with the call pick-up button on the Bluetooth device (headphone or speaker), then all the audio will be handled by the Bluetooth device. If the person that is calling you cannot hear you – or the other way around – it may be possible that you picked up the phone with one device and are talking via another. Use the audio icon on the iPhone display during the phone call to change the audio device.

• How do I know the soundbar is charging / fully charged?

  When the soundbar is charging the indicator will be blinking red, when it is fully charged the indicator will be lit (red).

• How to install this soundbar via Bluetooth?

  First fully charge the soundbar. This will take approx. 4 hours. Switch the soundbar on with the big button on the side to start the pairing process. The light will flash blue. Go to the Bluetooth section on your phone/tablet and select the Trust BT soundbar in the list of Bluetooth devices The soundbar is ready to use.

• My phone/tablet doesn't pair with the soundbar?

  When no device is found by the phone/tablet, press both the backward and forward button on the soundbar to restart the pairing process. And make sure that the soundbar is not already connected to another device.

• The microphone doesn't function when the soundbar is connected to a computer.

  This is correct behaviour of the soundbar. The microphone only functions on a phone with HFP Bluetooth. This can't function on a computer.

• How do I install this soundbar?

  First fully charge the soundbar. This will take approx. 4 hours. Switch the soundbar on with the big button on the side to start the pairing process. The light will flash blue. Go to the Bluetooth section on your phone/tablet and select the Trust BT soundbar in the list of Bluetooth devices Note: in some devices it may be necessary to switch Bluetooth off and back on before starting pairing. Or to check that the Bluetooth devices list is not too full (since some phones/tablets have a limit on the Bluetooth list) The soundbar is ready to use. If no device is found, hold the back and forward button for approx 8 seconds to reset the Bluetooth connection. Also make sure that no other Bluetooth devices are too close by, so that they can interrupt the connection of the speaker to the device.

• How do I install the soundbar to my TV

  When you want to use the soundbar on your TV, you connect the speaker to the TV's 3.5mm audio output.

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.