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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Microphone is not working on Windows 10/11

  If the microphone is not working on Windows 10/11, check the following: 1. Microphone Privacy settings Open Settings from your start menu. Click on Privacy Select Microphone from the left pane and then click the Change button. Turn on microphone for this device. Turn on Allow apps to access your microphone. Make sure to turn on microphone access for every app you want to give permission to access your microphone.

• The microphone doesn't work in MS Teams?

  If the microphone functions in other applications, we advise to check the Microphone Privacy settings for Teams. - Click on Start and select Setting. - Select the Privacy option. - From the left pane, scroll down to App Permission and click on Microphone. - Scroll down to “Allow desktop apps to access your microphone” section. - From the list, enable microphone access for Microsoft Teams. - Launch Microsoft Teams and check if the client recognizes the microphone. In case the microphone is already enabled for Microsoft Teams, revoke the access. Reboot the computer and enable microphone for Microsoft Teams again.

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.