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FAQ

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• How do I configure my mouse buttons for left/right handed usage?

  Follow the steps in the mouse settings page https://support.microsoft.com/en-us/windows/change-mouse-settings-e81356a4-0e74-fe38-7d01-9d79fbf8712b

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/topic/how-to-change-your-keyboard-layout-babd8e34-91e5-cc30-6b59-511c4f4fae4atop

• How do I change my mouse arrow/cursor speed?

  Mouse arrow/cursor speed can be adjusted by clicking the DPI switch on the topside of the mouse. Alternatively, follow the steps in the mouse settings page https://support.microsoft.com/en-us/windows/change-mouse-settings-e81356a4-0e74-fe38-7d01-9d79fbf8712b

• Is it required to turn off the product to save power?

  This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power. To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), We recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• How can I change the function of the media keys?

  The media functions are printed in blue on the F1-12 keys. To use these media functions you have to press the Fn-key together with the appropriate F1-12 key. These keys use the default program that your operating system has set for these functions. E.g. the Internet Browser key will open the default browser on your computer and the music player will open the default music player on your computer. To change the default programs, you'll need to go to Start Programs Default Programs on Windows 7/8, or System Default apps in Windows 10.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How do I change the dpi (cursor speed) of the mouse?

  By pressing the DPI-button you will change the DPI. There is no visual indication for the DPI selection, other than that the pointer speed on the screen will be faster or slower, depending on the DPI that is selected.

• My device keeps disconnecting during use

  Test the various scenarios, as described below, to narrow down and eliminate possible causes. Continue testing and vary only one thing at a time. distance: make sure you are close enough to the receiver. It may seem simple and possibly not be the issue, but that must be proven or disproven one way or another. battery: is the battery fully charged? location: when using a receiver, try to move the receiver to another location, preferably from behind the device you are using our product on. interference: are wireless devices such as a router or wireless speaker close by? Other wireless devices can cause interference. up-to-date: Is the device you are using our product on up-to-date? E.g. is Windows up-to-date, are the USB-drivers up-to-date, etc. device: does it happen also when you use our product on another device?

• I just bought it and can't find the USB-receiver. Where is it?

  Depending on the version of your mouse, the receiver is stored either inside the product (bottom) itself, or inside the battery compartment of the mouse.

• When I turn on the mouse, the red light flashes several times and then turns off. What can I do?

  It appears that the mouse is not properly paired with the receiver. To pair the receiver: - Disconnect receiver from PC - Press both the right and middle mouse buttons for two seconds - After pressing the buttons, connect the receiver to the PC while the mouse is within 10 cm of the receiver. - The mouse should now connect to the receiver.

• How to install the keyboard and mouse set?

  To install: - The batteries in the mouse and keyboard are protected with a foil. Remove this foil first. - Take the stored USB-receiver out of the mouse. - Switch the mouse on with the button on the bottom of the mouse. - Connect the USB-receiver in a USB-port of the computer. - The computer will recognize the keyboard and mouse and install the built-in driver, this might take some moments. - The keyboard and mouse are ready to use.

• How do I use the media functions (the blue symbols on the F1-12 keys)?

  The media functions are printed in blue on the F1-12 keys. To use these media functions you have to press the Fn-key together with the appropriate F1-12 key. These keys use the default program that your operating system has set for these functions. E.g. the Internet Browser key will open the default browser on your computer and the music player will open the default music player on your computer. To change the default programs, you'll need to go to Start Programs Default Programs on Windows 7/8, or System Default apps in Windows 10.

• I can't use the numerical keypad part of the keyboard.

  We advise to check the following: - Doublecheck that Numlock is enabled. - Mouse keys are turned off (control panel ease of access change how your keyboard works). - The keyboard driver is up to date and no errors are visible in the Device Manager.

• The keyboard isn't connecting to my computer (anymore). What can I do?

  It appears that the keyboard is not properly paired with the receiver. To pair the receiver: - Remove the batteries from the keyboard. - Remove the USB-receiver from the computer. - Insert the batteries into the keyboard, wait 3 seconds and press FN + Q + ESC at the same time (the red NUMBER LOCK LED starts to flash). - Make sure the keyboard is near the USB port (within 50 cm) and connect the receiver to the computer. - The keyboard should now connect to the receiver.

• What size is the mouse?

  The dimensions of this mouse: 101 x 66 x 36 mm