Downloads

FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• The microphone is connected, but there is no sound?

  Check that the microphone is not muted, via the button on top of the microphone stand. Make sure that you have selected the microphone as the default Sound Input device in the Settings of your device. When using Windows 10, make sure that the microphone is allowed to be used by apps in the Microphone Privacy Settings.