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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How to install the microphone on a computer?

  Assemble the microphone and set it in your preferred position Connect the USB-plug to the USB-connection of the computer Set the microphone as the default sound input and the speaker as the default sound output device on the computer. Check the microphone properties and on Windows 10 the Microphone Privacy settings. The microphone is ready to use

• The headset volume is too low

  Check both the headset volume on the computer, as well as the headset volume on the microphone itself. The headset volume button is located on the front of the microphone, right above the headset connection.

• The microphone volume is too low

  Check both the microphone volume on the computer, as well as the microphone volume on the microphone. The microphone volume button is located on the front of the microphone, right above the headset volume button. The standard microphone volume in Windows is 2.0 dB, which should be sufficient for most purposes.

• How do I switch on/off the microphone?

  You switch on/off the microphone by pressing the microphone volume button on the front.

• The lights are red. Why?

  The red light indicates that the mic mute function has been activated. When mute is activated, the buttons will not function.

• I want my music volume loud, but the monitor volume low. How do I do this?

  If you want the music to be loud, but the monitor volume low, you turn the volume button on the microphone high, and keep the volume in the playback/mic levels low.

• How can I change the volume (Windows)?

  There are 5 volume options via this microphone 2 buttons on the microphone: mic volume headset/speaker volume 3 options in Windows: Sound Control Panel > Playback > click on device > Properties > Levels > Speakers/Headphones Sound Control Panel > Recording > click on device > Properties > Levels > Microphone Array Sound Control Panel > Recording > click on device > Properties > Levels > Microphone Boost

• What is the pick-up pattern of a microphone?

  The pick-up pattern of a microphone is the sensitivity to sound relative to the direction or angle from which the sound arrives, or how well the microphone picks up the sound from different directions. The most common types are: Cardioid, Omnidirectional, Unidirectional, Bidirectional. CARDIOID The most commonly used pattern is most sensitive at 0° (the front) and least sensitive at 180° (the back). This isolates it from unwanted ambient sound. You can use this for most recording applications. It is easy to get a good signal as the cardioid pattern blends out a bad sounding room, a noisy fan in the background, etc. OMNIDIRECTIONAL The omnidirectional microphone has equal sensitivity at all angles. This means it picks up sound evenly from all directions. Therefore, the microphone need not be aimed in a certain direction. It will be especially useful in good sounding rooms. UNIDIRECTIONAL Unidirectional microphones are most sensitive to sound arriving from directly in front (at 0°) and less sensitive in other directions. This makes unidirectional microphones effective at isolating the desired sound from both unwanted sound and ambient noise. BIDIRECTIONAL A bidirectional microphone (with figure-8 pattern) picks up the sound from in front of the microphone (at 0°) and from the rear (at 180°), but not the side (at 90° and 270°). It can be beneficial in situations where you do not want a signal coming from a 90° angle to bleed into the microphone.

• How do I switch on/off or change the lights?

  By long-pressing (4 seconds) the button on the bottom of the mic, you switch on/off the light. By clicking the same button you start/stop the color cycle.

• Can I use the microphone on my desk? What is the size of the clamp?

  The microphone arm is suitable for desks with up to 4.8 cm thickness.

• To what size (thickness) desk can I attach the microphone?

  The maximum table thickness should not be higher than 45mm.