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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Does this USB-microphone function on my MacBook?

  If your MacBook has an appropriate USB (and not USB-C) connection, a USB microphone will work on your Mac. After connecting the microphone, you select the microphone in the audio settings to install it.

• The microphone is not working on my Windows computer. What do I do?

  This microphone doesn't need a special driver, it functions with the built-in Windows driver. Make sure the computer is fully updated via windowsupdate.com Unplug the microphone. Restart the computer. When Windows has fully restarted, connect the microphone to the computer. The computer will recognize the microphone and install the built-in driver, this might take a few moments. After this, make sure to select the microphone as the default sound input device on your computer in the Windows Sound Settings. Also check that the microphone is not muted in the Sound Settings. And doublecheck in the Microphone Privacy settings that the microphone is allowed to be used by apps/software.

• How to install the microphone? There is no driver.

  This microphone doesn't need a driver to function, it functions with the audio capability of the device it is connected to. To install: Assemble the microphone and set it in your preferred position Connect the USB-plug to the USB-connection of the computer Check that the microphone is allowed to be used by applications in the Privacy Setttings Set the microphone as the default sound input and the speaker as the default sound output device on the computer. Check the microphone properties. The microphone is ready to use

• My microphone picks up a lot of noise, what can I do?

  We would advise to: - Move the microphone closer to the desired sound source, since omnidirectional microphones pick up sound from all directions. - Disable all enhancements: Open the Control Panel and click on Sound. Select the Recording tab, right-click your microphone, and select Properties. Select the Enhancements tab, disable all enhancements, and click Apply. - Turn off speakers and other electronics, if the echo is from picking up noises from speakers or interference from other electronics. Use a headset instead. - Turn off other recording devices. Sometimes the problem stems from more than the microphone picking up sounds.

• Can I use this microphone on my Android device?

  Unfortunately it is not possible to use a USB-microphone with an Android device (phone or tablet).

• What is the pick-up pattern of a microphone?

  The pick-up pattern of a microphone is the sensitivity to sound relative to the direction or angle from which the sound arrives, or how well the microphone picks up the sound from different directions. The most common types are: Cardioid, Omnidirectional, Unidirectional, Bidirectional. CARDIOID The most commonly used pattern is most sensitive at 0° (the front) and least sensitive at 180° (the back). This isolates it from unwanted ambient sound. You can use this for most recording applications. It is easy to get a good signal as the cardioid pattern blends out a bad sounding room, a noisy fan in the background, etc. OMNIDIRECTIONAL The omnidirectional microphone has equal sensitivity at all angles. This means it picks up sound evenly from all directions. Therefore, the microphone need not be aimed in a certain direction. It will be especially useful in good sounding rooms. UNIDIRECTIONAL Unidirectional microphones are most sensitive to sound arriving from directly in front (at 0°) and less sensitive in other directions. This makes unidirectional microphones effective at isolating the desired sound from both unwanted sound and ambient noise. BIDIRECTIONAL A bidirectional microphone (with figure-8 pattern) picks up the sound from in front of the microphone (at 0°) and from the rear (at 180°), but not the side (at 90° and 270°). It can be beneficial in situations where you do not want a signal coming from a 90° angle to bleed into the microphone.

• Is this microphone compatible with Xbox One?

  This microphone has been designed for use with computers, and will function on PS4/5 too. It is not compatible with Xbox One; for Xbox a different USB audio setup is needed.

• Is this microphone compatible with Xbox Series X/S?

  Xbox Series X/S doesn't recognize USB-microphones. Therefore this microphone is not compatible with Xbox Series X/S.