Downloads

FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My microphone isn't working on Windows 10

  If your microphone isn't working on Windows 10, check the following: Microphone privacy settings: Check if the microphone allows apps to access the microphone Default device: Check if the microphone has been selected as the default sound input device on the computer Re-installation: Disconnect the microphone, restart the computer and reconnect the microphone (to another USB-port) Windows Update: Check if Windows is up-to-date via Windows Update USB port: Update the USB-drivers by downloading and installing the latest USB-drivers of the website of the computer's manufacturer.