Question: the lights stay on and the gamepad doesn't work?

1. We recommend that you try the following:
   
   - Fully charge the gamepad
   - Check that you do not have software from a previous gamepad that could be interfering with its normal operation
   - Update your operating system
   - Update your USB drivers with the drivers provided by your computer manufacturer
   - Access your device manager
   - Locate your gamepad
   - Right click on it and Uninstall the driver
   - Unplug your receiver
   - Reboot your computer
   - Once that Windows has finished up booting, reconnect your receiver to the USB port without using a HUB or an extension cable
   
   
   First check that the game supports this type of game controller by checking the information of the game.
   If the game supports this type of game controller, make sure the gamepad is set to the correct input (DirectInput or X-input).
   
   - Press Home + X during 3 seconds for X-input or Home + B for direct input.
2. If the previous steps did not help, could you connect the gamepad to a different computer?
3. If the problem persists, your game controller could be defective 

If the issue persist and the warranty is still valid:

In this case please make use of your warranty and exchange the product for a new one via your retailer. The following links will guide you:

My product is defective. How can I make use of the warranty?   

I bought a Trust product via Amazon and the product is defective. How can I make use of the warranty?