Downloads

FAQ

• I get an error during installation.

  To solve errors like: - Unrecognized USB device - Device driver software was not successfully installed - Can not find driver Please follow https://www.trust.com/en/support/troubleshooting/

• My computer can't find the Bluetooth device I am trying to connect to.

  Make sure the device is set to findable/pairing mode. Refer to the manual of that device to find out how. Make sure the device is located close to your computer. Connect like described in the manual of your bluetooth adapter. Note: some devices like headsets and mice may stay findable for a short time, so connect to them quickly!

• The device asks for password/key. What do I need to type here?

  When connecting your computer with a Mobile Phone: type in the same password on the computer and Phone. (you can make up your own password) When connecting your computer with Headset, Mouse or other devices: Refer to the manual of the device to find the password. (Usually the password is: 0000, 1111 or 1234) Note: sometimes the computer suggests a password when connecting to a Mobile Phone. Type this password in your Phone to make the connection.

• I have problems transferring files or listening to music on a Bluetooth headset.

  Make sure the phone/headset is located close to your computer. Make sure you are not transferring files and using a Bluetooth headset at the same time.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.