Downloads

FAQ

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/windows/manage-the-input-and-display-language-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Where is the Mac-driver?

  This particular product has been developed for use with the Windows operating systems only. Therefore drivers or installation instructions for other operating systems such as Mac are not available.

• How to turn on gaming mode?

  You can enable/disable the special gaming mode for disabling the windows key by pressing the FN + Windows key.

• What is the indicator with the G on the top right of the keyboard?

  This is the gaming mode indicator. The gaming mode can be activated / deactivated via FN + Windows key.

• Can I use keycaps on my keyboard?

  Yes, you can use keycaps on this keyboard.

• The software shows message: device not detected

  If the software doesn't recognise the keyboard, you may have installed the incorrect driver for your keyboard. Please uninstall the installed driver/software and download/install the correct driver from our website: www.trust.com/21818 (depending on your keyboard, download the version with large shift or with short shift).