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FAQ

• The Z-axis is not working in Windows 8.

  When checking the game controller properties in Windows 8 it may seem that the Z Axis is not responding. This is a bug in the Windows 8 system. Go to the ‘settings’ tab and ‘Calibrate’ your game controller to see that the Z Axis is working properly.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Some buttons/controls are not working in games.

  A switch is located on the back of the gamepad, with this switch you can change the input method from X-Input to DirectInput.

• The gamepad is not working.

  If you have a wireless gamepad, first make sure that the gamepad is fully loaded. A switch is located on the back of the gamepad, with this switch you can change the input method from X-Input to DirectInput.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• The controller is not working in my game

  When the controller is not working in a game, make sure that the game is compatible with this type of gamecontroller. And that the correct input type (directInput or Xinput) has been selected for the game.

• My gamepad is detected as a Xbox 360 controller. What can I do?

  Check which input standard has been selected on the gamepad: Directinput or X-input. If X-input is selected, the controller may indeed be recognized as an Xbox 360 controller.

• What is X-input or DirectInput?

  X-input is the input standard for newer games for the Windows operating systems and is used by most of the latest games that support the use of a gamepad. If the game supports X-input, the gamepad is used in X-input mode. DirectInput is an older input standard for gaming and is used by most older games that support the use of a gamepad.If the game supports Directinput, the gamepad is used in DirectInput mode. For correct use the gamepad switch must be set according to the input that the game specifies: X-input or DirectInput mode.

• What do the 4 LEDs mean?

  The 4 LEDs indicate which controller number you are using (number 1, 2, 3 or 4).

• How to turn on/off the vibration?

  The vibration feedback depends on the type of game, the controller doesn't have a switch to turn the vibration on or off.

• Is this gamepad compatible with PS4, Xbox, Mac?

  This gamepad has been designed for use with Windows computers and PS3 only, not with any other devices or systems.

• How do I install the gamepad? (There are no drivers)

  This gamepad works with standard drivers for Windows. When you connect it to your computer, the operating system will automatically detect and install the device. There are no dedicated drivers needed or available. After installing the gamepad, you can configure it via the Windows Gamecontroller settings. When you play a game make sure that the game is compatible with this type of gamecontroller, and that the correct input type (Xinput or directInput) has been selected.