Downloads

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FAQ

• The Z-axis is not working in Windows 8.

  When checking the game controller properties in Windows 8 it may seem that the Z Axis is not responding. This is a bug in the Windows 8 system. Go to the ‘settings’ tab and ‘Calibrate’ your game controller to see that the Z Axis is working properly.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Some buttons/controls are not working in games.

  A switch is located on the back of the gamepad, with this switch you can change the input method from X-Input to DirectInput.

• The gamepad is not working.

  If you have a wireless gamepad, first make sure that the gamepad is fully loaded. A switch is located on the back of the gamepad, with this switch you can change the input method from X-Input to DirectInput.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• The controller is not working in my game

  When the controller is not working in a game, make sure that the game is compatible with this type of gamecontroller. And that the correct input type (directInput or Xinput) has been selected for the game.

• My gamepad is detected as a Xbox 360 controller. What can I do?

  Check which input standard has been selected on the gamepad: Directinput or X-input. If X-input is selected, the controller may indeed be recognized as an Xbox 360 controller.

• What is X-input or DirectInput?

  X-input is the input standard for newer games for the Windows operating systems and is used by most of the latest games that support the use of a gamepad. If the game supports X-input, the gamepad is used in X-input mode. DirectInput is an older input standard for gaming and is used by most older games that support the use of a gamepad.If the game supports Directinput, the gamepad is used in DirectInput mode. For correct use the gamepad switch must be set according to the input that the game specifies: X-input or DirectInput mode.

• Is this gamepad compatible with PS4, Xbox, Mac?

  This gamepad has been designed for use with Windows computers and PS3 only, not with any other devices or systems.