(Compatible article numbers 23530/23531/23532) 

Question: my microphone is not working, what can I do?

If your microphone is not working or not working properly try following steps:

Check the connections: Make sure that the headset is correctly connected to the device. If you are using a computer, check that you have correctly inserted the audio jack connector into the dedicated audio ports.
Check device settings: Check the settings of the device on which you are using the headset. Make sure that the microphone is enabled and that the volume level is not set to 'mute' or very low.
Test on another device: Connect the headset to another device to see if the problem is specific to the device you are using or if it affects the headset itself.
Check the headset microphone: If possible, try using the headset microphone on another device to confirm if it is working properly. There may be a physical problem with the microphone.
Drivers and updates: If you are using the headset with a computer, you may need to update the audio drivers or firmware. Make sure you have the latest drivers installed for your headset.