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FAQ

• I get an error during installation.

  To solve errors like: - Unrecognized USB device - Device driver software was not successfully installed - Can not find driver Please follow https://www.trust.com/en/support/troubleshooting/

• What backup time can I expect?

  Backup time is highly dependent on what type of PC is connected. The time mentioned on package/website is the maximum backup time.

• Is it required to discharge the UPS regularly for maintenance?

  Modern batteries do not require this, but is optional.

• I measure a different output voltage than 220~230VAC

  The UPS outputs a so called "stepped sine" voltage. Some voltage meters misunderstand this and display a wrong voltage. Note: Connected devices won't have any problem with this stepped sine voltage.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• The battery is dead

  If your UPS is still under warranty (the warranty term for UPS is 2 years), we suggest you to get in contact with your retailer and replace it under the proof of purchase. br If your UPS is no longer covered by warranty and you want to replace the battery, you can find a suitable battery in special stores or on the internet.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.