Downloads

FAQ

• My computer can't find the Bluetooth device I am trying to connect to.

  Make sure the device is set to findable/pairing mode. Refer to the manual of that device to find out how. Make sure the device is located close to your computer. Connect like described in the manual of your bluetooth adapter. Note: some devices like headsets and mice may stay findable for a short time, so connect to them quickly!

• Subwoofer is not working.

  Make sure the subwoofer volume knob is turned up (not set to zero). Check cable connections of subwoofer. Check connection of speaker to soundcard; (colors of connectors must match colors connectors PC-side)

• My speaker set (with smart power management) stops working after some time, what is happening?

  After a period of no sound, your speaker set has entered a power saving mode in order to preserve energy. When you play music again, the speaker; set will automatically resume playing as usual. Please note that some computers won let attached devices resume from standby-mode due to configuration, the speaker set then has to be switched on manually.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• What is the average time before the speaker enters its power saving mode?

  After about 60 minutes of no sound (silence) the speaker enters its power saving mode.

• How can I make sure my speaker does not enter its power saving mode unintentionally?

  Increase the volume of the source (computer, laptop, tablet, smartphone, etc) and decrease the volume of the speaker to the desired volume.

• How long does it take for the speaker to resume playback once It's in its power saving mode?

  When resuming the audio playback it takes about 1-2 seconds before the speaker is active again. Please note that some computers won't let attached devices resume from standby-mode due to configuration, the speaker then has to be switched on manually.

• What is the Eco design directive about? (Also called ErP II)

  ErP is a legislation from the EU, setting eco requirements to Energy Related Products. These requirements are intended to reduce (standby) power consumption and in general reduce energy losses.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How does the iPhone handle incoming phone calls when using a Bluetooth headphone or speaker?

  As of iOS 11.2, when you are using a Bluetooth headphone and receive a phone call, the button that you use to pick-up the phone call, determines which device is used for the audio. If you pick-up the phone call with the green button on the iPhone display, then all the audio will be handled by the iPhone microphone and speaker (and not with any connected Bluetooth device). If you pick-up the phone call with the call pick-up button on the Bluetooth device (headphone or speaker), then all the audio will be handled by the Bluetooth device. If the person that is calling you cannot hear you – or the other way around – it may be possible that you picked up the phone with one device and are talking via another. Use the audio icon on the iPhone display during the phone call to change the audio device.

• The remote is not reacting (correctly).

  First check the battery. If the battery starts to run out, the working distance of the remote decreases and the speaker will often no longer respond consistently. Try a new battery, and check if the issue persists. If a new battery doesn't fix the issue, contact our support team for further advice.

• I have lost/broken the remote. How do I receive a new remote?

  If you have lost or broken the remote, contact our support team via the Contact us: Ask a question option on the product page. Include as many details as possible such as purchase date and address details. As the more info you fill in, the quicker the team will be able to process your request and the sooner you'll hear from our team.