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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• How do I install this webcam?

  The webcam functions with the built-in functionality of the computer. To install: - Connect the webcam to the computer - Make sure the webcam (and its microphone) are allowed in the Privacy settings to be used by applications - Set both the webcam (and its microphone) as the default sound input and sound output device on the computer. - When you use the webcam with an application such as Skype / Teams / Zoom, you have to set the webcam (and its microphone) as the default sound device in the settings of that application too. - When using a browser-based application, such as Meet, make sure the browser also has access to the webcam (and microphone) through the browser settings: - The webcam is ready to use.

• The webcam is not working in my chat program (Teams, Zoom, Skype, etc.)

  - Make sure that webcam has been correctly installed - When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application - In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with. - For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My webcam image is flipped / reversed / mirrored

  Check the image orientation in the application that you are using the webcam with. This setting is either normal or mirrored. Please note that in some meeting applications the selfview (or preview) may be flipped but the other participant(s) in the meeting will see it the correct way.

• My microphone isn't working on Windows 10/11

  We recommend to check the following: Microphone privacy settings: Check if the microphone allows apps to access the microphone Default device: Check if the microphone has been selected as the default sound input device on the computer Windows Update: Check if Windows is up-to-date via Windows Update Try the product on another device, does the microphone function on another device?.

• I receive a message that the app (e.g Camera, Zoom, Teams) can't be opened? What do I do?

  This is a Windows setting. In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start Settings Privacy. Select the app and choose which app permissions are on or off.

• The camera doesn't work correctly with Skype, but functions with other apps in Windows 10.

  We would advise to use the Skype desktop app instead of the browser version. Also make sure to download this app from the Skype website rather than from the Windows App store.