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FAQ

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• How do I configure my mouse buttons for left/right handed usage?

  Follow the steps in the mouse settings page https://support.microsoft.com/en-us/windows/change-mouse-settings-e81356a4-0e74-fe38-7d01-9d79fbf8712b

• Is it required to turn off the product to save power?

  This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power. To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), We recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How do I change the dpi (cursor speed) of the mouse?

  By pressing the DPI-button you will change the DPI. There is no visual indication for the DPI selection, other than that the pointer speed on the screen will be faster or slower, depending on the DPI that is selected.

• I just bought it and can't find the USB-receiver. Where is it?

  Depending on the version of your mouse, the receiver is stored either inside the product (bottom) itself, or inside the battery compartment of the mouse.

• How do I install my mouse?

  To install: - Make sure that your computer is up-to-date via windowsupdate.com - Remove all errors from the Device Manager. - Place the battery and check that it is full and making good contact inside the battery compartment. - Connect the USB-receiver to the computer without using a hub or extension cable. - The computer will recognize the mouse and install the built-in driver. This might take a few moments. - The mouse is ready to use

• My USB-device is not working on my Mac.

  If a device is not functioning on your Mac, the first thing you can do is reset the Mac SMC, a simple process which is slightly different depending on the Mac hardware. Another Fix for USB-port not working is the NVRAM Reset. Sometimes resetting the NVRAM / PRAM on a Mac can help resolve the US port failure as well, since NVRAM holds various data about keyboards, mouse, trackpad, and other USB components. If, after an SMC reset, and after an NVRAM reset, none of the USB ports are working, and no USB device is working, something else is likely up with the Mac. If there are firmware and OS X software updates available, install them onto the Mac. You can check this by going to the Apple menu App Store Updates section – be sure to backup the Mac before installing any system software. If a single USB port has failed but other USB ports are continuing to work on the Mac, even after an SMC reset, there may be an issue with that specific hardware USB port – you can either avoid using that USB port and instead use a USB hub for one of the other functioning ports, or you can have Apple run a hardware diagnostics test on the machine to determine if there is any hardware failure. If some USB devices work on the Mac, but another USB device does not work, consider that the device may be incompatible with that particular Mac, the USB device may be failing or have failed.

• How do I install my mouse on Mac?

  To install: - Make sure that your computer is up-to-date: Apple menu App Store Updates section - Place the battery and check that it is full and making good contact inside the battery compartment. - Make sure the mouse is within range of your Mac. - Connect the USB-receiver to the computer without using a hub or extension cable. - The computer will recognize the mouse. This might take a few moments. - If needed, once the mouse is connected, navigate to System Preferences Mouse and System Preferences Accessibility Mouse & Trackpad to configure it. - The mouse is ready for use.

• When I turn on the mouse, the red light flashes several times and then turns off. What can I do?

  It appears that the mouse is not properly paired with the receiver. To pair the receiver: - Disconnect receiver from PC - Press both the right and middle mouse buttons for two seconds - After pressing the buttons, connect the receiver to the PC while the mouse is within 10 cm of the receiver. - The mouse should now connect to the receiver.