Downloads

FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How to connect the lighting?

  Connect the 2 large connectors (on the back of the chair) together. Connect the included coaxial USB power cable to the smaller connector. Connect the USB connection of the coaxial USB power cable to a power source, such as a power bank

• I have lost/broken the remote. How do I receive a new remote?

  If you have lost or broken the remote, contact our support team via the Contact us option on the product page. Include as many details as possible such as purchase date and address details. As the more info you fill in, the quicker the team will be able to process your request and the sooner you’ll hear from our team.

• What type of powerbank can I use?

  You can use any 5V powerbank, such as all the power banks in our assortment: www.trust.com/power-connect

• A part is missing/broken. What can I do?

  If a part is missing or broken, contact our support team via the contact option on the product page.