Item number: 23637

My Mac or Windows computer does not recognize my webcam Tyro. What can I do?

If you experience one or more of the following issues, it could be caused by a faulty webcam USB connection:

• My Computer is not recognizing the webcam.
• Apps don´t recognize the webcam.
• There are disconnections while using the webcam. 

To conclude that the problem is related to the webcam USB connection cable, it is necessary to exclude other possible causes; We recommend you try the following steps:

• Check the list in Device Manager if your webcam appears and disappears from the list when you connect and disconnect the webcam. If that is the case, the computer is recognizing the webcam. If the webcam does not appear, it might be because the webcam USB connection is defective.
• Check the webcam with different applications (Zoom, Skype, Teams, Windows Camera application, etc.).
• Test the webcam with a different computer.

We hope these tests have given you a good idea of where the problem is. If you still have any questions, please feel free to contact us.