Downloads

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FAQ

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/windows/manage-the-input-and-display-language-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2

• Sometimes letters are missing when typing.

  Clean your keyboard from dust and crumbles.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Why does the LED turn green?

  The LED will turn green when it is reading the inserted DNI- or smartcard.

• Is the card reader compatible with DNI 3.0?

  The card reader is compatible with all DNIe and SmartCards but does not include the NFC technology that carries the DNI 3.0. According to the website of the Ministry of Interior, to use the wireless functionality of the DNI 3.0 it will only be necessary to have: - A smartphone or tablet phone with NFC technology. - App of the service you want to connect to.

• How does the card reader function?

  The function of the DNIe Card reader device is basically to read the DNI or Smartcard. Depending on the public service that you want to connect to, a specific program must be installed. These programs are provided by the services themselves and are usually available from the web pages of each of these services.