Downloads

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FAQ

• My computer can't find the Bluetooth device I am trying to connect to.

  Make sure the device is set to findable/pairing mode. Refer to the manual of that device to find out how. Make sure the device is located close to your computer. Connect like described in the manual of your bluetooth adapter. Note: some devices like headsets and mice may stay findable for a short time, so connect to them quickly!

• The device asks for password/key. What do I need to type here?

  When connecting your computer with a Mobile Phone: type in the same password on the computer and Phone. (you can make up your own password) When connecting your computer with Headset, Mouse or other devices: Refer to the manual of the device to find the password. (Usually the password is: 0000, 1111 or 1234) Note: sometimes the computer suggests a password when connecting to a Mobile Phone. Type this password in your Phone to make the connection.

• I have problems transferring files or listening to music on a Bluetooth headset.

  Make sure the phone/headset is located close to your computer. Make sure you are not transferring files and using a Bluetooth headset at the same time.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• I try to install the driver but my Windows 10 computer displays message "This App has been blocked for your protection"

  We always try to keep our products functional for as long as possible. As a result of the quick succession of developments in this sector and the advanced age of the product, we are no longer able to keep it compatible with the frequent releases of new Windows 10 updates. One of which has resulted in this error message, that indicates that the system is preventing you from running an installation (.exe) file, such as a hardware driver. This product isn't supported on Windows 10 due to its advanced age. Therefore there are no new driver updates available. Nor can we provide information on removing this error message. There are various solutions for this message posted on the internet, including in the Microsoft forum. Please note that these solutions are not official, as there is no driver update available and therefore are not supported, nor is proper functioning guaranteed.

• Where is the Windows 10 or 11 driver?

  Unfortunately there a no driver updates available. Due to its advanced age, this product isn't supported on Windows 10 or 11. For Windows 10 or 11, the Windows 8 driver can be tried, however, please note that this solution is not official, and proper functioning is therefore not guaranteed.