Downloads

FAQ

• I get an error during installation.

  To solve errors like: - Unrecognized USB device - Device driver software was not successfully installed - Can not find driver Please follow https://www.trust.com/en/support/troubleshooting/

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• How do I install my USB-headset?

  - Make sure your system is up to date - Unplug the headset and restart the system. - When your system has completely loaded, connect the device directly to the USB port without using a hub or an extension cable. - Check in the Device Manager if the product is correctly installed or if there is any error message reported. - On Windows 10: Verify that the microphone of the headset is allowed to be used by applications in the Microphone Privacy Settings. - When the device is recognized by the system, you need to set it as default device for sound input and output in the Sound Settings. - If the headset includes an inline remote, make sure that the controls on the remote such as headset volume and/or microphone mute are set correctly. - The headset is ready to be used.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.