Downloads

FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• The webcam is not working in my chat program (Teams, Zoom, Skype, etc.)

  - Make sure that webcam has been correctly installed - When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application - In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with. - For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Where is the Mac-driver?

  This particular product has been developed for use with the Windows operating systems only. Therefore drivers or installation instructions for other operating systems such as Mac are not available.

• My webcam image is flipped / reversed / mirrored

  Check the image orientation in the application that you are using the webcam with. This setting is either normal or mirrored. Please note that in some meeting applications the selfview (or preview) may be flipped but the other participant(s) in the meeting will see it the correct way.

• How do I install the webcam?

  The webcam functions with the built-in functionality of the computer. To install. - Connect the webcam to the computer. - On Windows 10: Make sure the microphone is allowed in the Microphone Privacy settings to be used by applications. - Set both the webcam and its microphone as the default sound input and sound output device on the computer. - The webcam is ready to use. When you use the webcam with an application such as Teams, Zoom, Skype, you have to set the webcam and its microphone as the default sound device in the settings of that application too. For extra functionality (i.e. use of the snap shot button) the file on the website can be downloaded and installed, however this is not needed for normal functioning of the webcam.

• I receive a message that the app (e.g Camera, Zoom, Teams) can't be opened? What do I do?

  This is a Windows setting. In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start Settings Privacy. Select the app and choose which app permissions are on or off.