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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• How do I install my USB-headset?

  - Make sure your system is up to date - Unplug the headset and restart the system. - When your system has completely loaded, connect the device directly to the USB port without using a hub or an extension cable. - Check in the Device Manager if the product is correctly installed or if there is any error message reported. - On Windows 10: Verify that the microphone of the headset is allowed to be used by applications in the Microphone Privacy Settings. - When the device is recognized by the system, you need to set it as default device for sound input and output in the Sound Settings. - If the headset includes an inline remote, make sure that the controls on the remote such as headset volume and/or microphone mute are set correctly. - The headset is ready to be used.

• The microphone is not working

  Can you check the following items: The headset is connected to the correct audio connection(s) on your computer? Consult the manual for more information. There is no error message (visible by the yellow exclamation mark) reported in the Device Manager? The device is the default device for recording and playbacking / input and output? Windows 7/8: Right click on the speaker icon in the taskbar and select Playback devices > Select the correct device > Set Default > OK To activate the microphone: right-click on the speaker icon in the taskbar and select Recording devices > select the correct device > Set Default > OK Windows 10: Right click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your ouput device option To activate the microphone: right-click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your input device option Mac: Go to "System Preferences" > "Sound" Click the "Input" tab to access microphone settings. Click the microphone in the devices list to adjust the microphone settings. If the above steps don't help, connect the headset to another computer, to check if the problem persists.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.