Downloads

FAQ

• Where can I get drivers for my Trust product?

  This product doesn't need any drivers to function. Just connect and the product should work.

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• The mouse is not working. What do I do?

  Please reinstall the mouse as follows: Make sure that your computer is up-to-date via windowsupdate.com Make sure the USB-ports are up-to-date by downloading and installing the latest USB-drivers from the website of the computer's manufacturer. Remove all errors from the Device Manager. Remove the USB-receiver Restart the computer Doublecheck that the battery is full. When in doubt, use a new battery. After the computer has fully restarted, connect the USB-receiver to the computer without using a hub or extension cable. The computer will recognize the mouse and install the built-in driver. This might take a few moments. Touch the left mouse button, the mouse is ready to use. If the error persists, test the mouse (receiver) on another USB-port and on another computer.

• I just bought it and can't find the USB-receiver. Where is it?

  Depending on the version of your mouse, the receiver is stored either inside the product (bottom) itself, or inside the battery compartment of the mouse.

• How do I open the battery compartment?

  You insert the battery on the bottom of the mouse. 1. Turn the mouse over on its back. 2. Slide the bottom part of the mouse by slightly pressing down when you slide down. 3. Insert the battery in the mouse. 4. Slide the bottom part back on the mouse by slightly pressing down when you slide up.

• The left button clicks 2x instead of 1x. What can I do?

  Firstly, we would advise to check if it’s a software problem or if there’s an issue with the hardware. To test this, you can either plug the mouse (with fresh new batteries) into another computer, or plug a different mouse into the computer. If it is a software issue we would advise to: - Check if single-clicking is enabled - Check if double-click speed is set too low - Reinstall the mouse driver by removing the current mouse driver and let Windows reinstall it. To do this, right-click the Start Button and choose Device Manager. Expand the Mice and other pointing devices category and right-click your mouse. Choose Uninstall device, then restart your PC.