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FAQ

• Subwoofer is not working.

  Make sure the subwoofer volume knob is turned up (not set to zero). Check cable connections of subwoofer. Check connection of speaker to soundcard; (colors of connectors must match colors connectors PC-side)

• My speaker set (with smart power management) stops working after some time, what is happening?

  After a period of no sound, your speaker set has entered a power saving mode in order to preserve energy. When you play music again, the speaker; set will automatically resume playing as usual. Please note that some computers won let attached devices resume from standby-mode due to configuration, the speaker set then has to be switched on manually.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• How can I make sure my speaker does not enter its power saving mode unintentionally?

  Increase the volume of the source (computer, laptop, tablet, smartphone, etc) and decrease the volume of the speaker to the desired volume.

• How long does it take for the speaker to resume playback once It's in its power saving mode?

  When resuming the audio playback it takes about 1-2 seconds before the speaker is active again. Please note that some computers won't let attached devices resume from standby-mode due to configuration, the speaker then has to be switched on manually.

• What is the Eco design directive about? (Also called ErP II)

  ErP is a legislation from the EU, setting eco requirements to Energy Related Products. These requirements are intended to reduce (standby) power consumption and in general reduce energy losses.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My speaker set (with smart power management) won't resume playing?

  Your speaker set will go into Standby mode if it doesn't detect audio input after a specific amount of time. This speaker set uses a fixed thres hold input level to enable the smart power management feature. This means if you greatly lower the volume your speaker set might interpret this as silence and go into Standby mode. To avoid this from happening, turn up the volume as high as it can go without distortion setting in, and use the volume controls on your speaker set to determine how loud (or soft) you want your audio. Please note that some computers won't let attached devices resume from standby-mode due to configuration, the speaker set then has to be switched on manually.

• One of the speakers is not working. What can I do?

  We recommend to test the speakers first, by switching the left/right output of the subwoofer. Furthermore, it is advised to check if the problem is related to the subwoofer output or to the speaker itself.

• The remote is not reacting (correctly).

  First check the battery. If the battery starts to run out, the working distance of the remote decreases and the speaker will often no longer respond consistently. Try a new battery, and check if the issue persists. If a new battery doesn't fix the issue, contact our support team for further advice.

• What is the average time before the speaker enters its power saving mode?

  After about 30 minutes of no sound (silence) the speaker enters its power saving mode.

• How do I turn the speaker on/off?

  Use the on/off button on the top left side of the remote.

• How do I install the speaker set?

  To use the speaker set: (See the images in the manual for extra guidance.) Set-up Connect the satellite speakers to the subwoofer Connect the subwoofer to the wall power outlet with the power cable. Connecting audio Select the correct mode for the audio source that you want to connect via the middle button of the remote Digital TV Set the mode to ARC with the button on the remote Connect the speaker to the HDMI (ARC) connection of the TV Bluetooth Set the mode to BT with the button on the remote Press 4 seconds on the middle part of the round button of the remote to start the pairing process. The LED will flash blue when the pairing process has started. Go to the Bluetooth section of the device you are connecting to and select Trust GXT 635 to pair. The LED will stop flashing and remain blue when the pairing has been done succesfully.

• What do the LED mode colours mean?

  The LED colours indicate the mode that is selected: Blue = Bluetooth Red = USB Green = AUX Orange = Optical White = HDMI-ARC

• What lighting colour modes can you set?

  There are 6 pre-defined light modes that you can set with the lights button (marked with the light bulb) on the remote: 1. Rainbow 2. Cycle 3. StatRing 4. Ambient 5. Neon 6. Static 7. Off

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.