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FAQ

• Subwoofer is not working.

  Make sure the subwoofer volume knob is turned up (not set to zero). Check cable connections of subwoofer. Check connection of speaker to soundcard; (colors of connectors must match colors connectors PC-side)

• My speaker set (with smart power management) stops working after some time, what is happening?

  After a period of no sound, your speaker set has entered a power saving mode in order to preserve energy. When you play music again, the speaker; set will automatically resume playing as usual. Please note that some computers won let attached devices resume from standby-mode due to configuration, the speaker set then has to be switched on manually.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My speaker set (with smart power management) won't resume playing?

  Your speaker set will go into Standby mode if it doesn't detect audio input after a specific amount of time. This speaker set uses a fixed thres hold input level to enable the smart power management feature. This means if you greatly lower the volume your speaker set might interpret this as silence and go into Standby mode. To avoid this from happening, turn up the volume as high as it can go without distortion setting in, and use the volume controls on your speaker set to determine how loud (or soft) you want your audio. Please note that some computers won't let attached devices resume from standby-mode due to configuration, the speaker set then has to be switched on manually.

• How do I turn the speaker on/off?

  Use the on/off button on the top right side of the remote.

• How do I turn the lights on/off?

  Press the button marked with the light bulb on the side of the subwoofer or on the remote for 2 seconds.

• How do I turn the eco-mode on/off?

  Press the standby button on the side of the subwoofer to turn eco-mode on/off. When eco-mode is on, the light will be red. When eco-mode is off, the light will be green.

• How do I change the colour?

  When the light is swiched on (press the light-button 2 seconds), you can press the light-button on the remote to switch the colour.

• How do I install my 2.1 Trust Gaming Speaker Set?

  This video we explains how to install our 2.1 Trust Gaming Speaker Sets https://www.youtube.com/watch?v=AukOfplgwdI

• The remote is not reacting (correctly).

  First check the battery. If the battery starts to run out, the working distance of the remote decreases and the speaker will often no longer respond consistently. Try a new battery, and check if the issue persists. If a new battery doesn't fix the issue, contact our support team for further advice.

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.

• I have lost/broken the remote. How do I receive a new remote?

  If you have lost or broken the remote, contact our support team via the Contact us: Ask a question option on the product page. Include as many details as possible such as purchase date and address details. As the more info you fill in, the quicker the team will be able to process your request and the sooner you'll hear from our team.