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FAQ

• Subwoofer is not working.

  Make sure the subwoofer volume knob is turned up (not set to zero). Check cable connections of subwoofer. Check connection of speaker to soundcard; (colors of connectors must match colors connectors PC-side)

• My speaker set (with smart power management) stops working after some time, what is happening?

  After a period of no sound, your speaker set has entered a power saving mode in order to preserve energy. When you play music again, the speaker; set will automatically resume playing as usual. Please note that some computers won let attached devices resume from standby-mode due to configuration, the speaker set then has to be switched on manually.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• What is the average time before the speaker enters its power saving mode?

  After about 60 minutes of no sound (silence) the speaker enters its power saving mode.

• How can I make sure my speaker does not enter its power saving mode unintentionally?

  Increase the volume of the source (computer, laptop, tablet, smartphone, etc) and decrease the volume of the speaker to the desired volume.

• How long does it take for the speaker to resume playback once It's in its power saving mode?

  When resuming the audio playback it takes about 1-2 seconds before the speaker is active again. Please note that some computers won't let attached devices resume from standby-mode due to configuration, the speaker then has to be switched on manually.

• What is the Eco design directive about? (Also called ErP II)

  ErP is a legislation from the EU, setting eco requirements to Energy Related Products. These requirements are intended to reduce (standby) power consumption and in general reduce energy losses.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• When I connect headphones to the speaker (or its remote), I can't change the volume?

  When you connect headphones to the speaker (or its remote), you control the volume via the computer, not via the speaker (or its remote).

• How do I install my 2.1 Trust Gaming Speaker Set?

  This video we explains how to install our 2.1 Trust Gaming Speaker Sets https://www.youtube.com/watch?v=AukOfplgwdI

• I have lost/broken the remote. How do I receive a new remote?

  If you have lost or broken the remote, contact our support team via the Contact us option on the product page. Include as many details as possible such as purchase date and address details. As the more info you fill in, the quicker the team will be able to process your request and the sooner you’ll hear from our team.

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.

• How do I change the lighting?

  It is not possible to turn off the lights as the speaker set does not have a switch to control the LED light. The subwoofer has a dynamic LED effect and reacts to the bass input. So if you have a low bass input the LED may not respond.