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FAQ

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/topic/how-to-change-your-keyboard-layout-babd8e34-91e5-cc30-6b59-511c4f4fae4atop

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How to turn on gaming mode?

  You can enable/disable the special gaming mode for disabling the windows key by pressing the FN + Windows key.

• The WASD keys are swapped with the arrow keys. How can I swap them back?

  If you accidentally swapped the WASD keys with the arrow keys, try the following to swap them back. - FN + W or - ALT + W Note: on Azerty keyboards: replace the W with the Z.

• Can I use this keyboard/mouse on PS4?

  Although our keyboards and mice are designed for use with computers, they can be used on PS4. However please note, most PS4 games do not support a keyboard and mouse. When using a (wired) keyboard or mouse with a PS4, make sure it connects well with the PS4. If the PS4 has a connection on the back, connect the keyboard/mouse to the USB-connection on the back of the PS4. Or alternatively use an extension cable or USB hub.

• Can I use this keyboard/mouse on Xbox One?

  You can use our mice and keyboards on the Xbox One. Please note that Xbox One supports the use of mouse and keyboard in some games and apps, but it doesn’t work for every game or app. The game or app publisher must enable this feature for their content. For more information, consult the Xbox support website via https://support.xbox.com/help/Hardware-Network/accessories/mouse-keyboard

• Can I use keycaps on my keyboard?

  Yes, you can use keycaps on this keyboard.

• What is the small red tool on the back of the keyboard?

  This is a keycap puller, that can help remove keycaps from your keyboard, e.g. for cleaning the keyboard or adding a personal touch.

• How do I reset the keyboard?

  To reset the keyboard: FN + ESC F1 + F3 + F5

• How can I change the lighting (e.g. set red as the colour of the lighting)?

  This keyboard has multicolour illumination. It will not be possible to set a single LED colour on the keyboard, the colours will remain of the rainbow type.

• Can I change the keys?

  The keys are interchangeable and;replaceable with a cherry mx red.