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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My microphone isn't working on Windows 10/11

  We recommend to check the following: Microphone privacy settings: Check if the microphone allows apps to access the microphone Default device: Check if the microphone has been selected as the default sound input device on the computer Windows Update: Check if Windows is up-to-date via Windows Update Try the product on another device, does the microphone function on another device?.

• The microphone of my headset is not working

  First make sure the headset is connected correctly to the computer. Without the adapter; when your computer has a combined audio port. With the adapter; if your computer has 2 separate audio ports. Then make sure that both the headset and the microphone are selected as the default audio device (input and output) on the computer.

• The headset doesn't function on PS4

  First we would recommend to test the headset with another device, e.g. your computer, and see if it works correctly on the other device. If it works correctly on another device, check the PS4 settings Go to the PS4 Settings Devices Audio Devices. Click Input Device and select Headset Connected to Controller. Click Output Device and select Headset Connected to Controller. Click Volume Control (Headphones), and set the level to maximum. Click Output to Headphones, and select All Audio. Click Adjust Microphone Level, then follow the wizard to calibrate your microphone. If the microphone can be detected on the Adjust Microphone Level screen, then the headset and microphone are working with the PS4 properly.

• The microphone doesn't function on Nintendo Switch?

  Make sure that: the headset is plugged into the Switch’s headset jack all voice chat options both in-game and in the system settings are on. the game supports in-game chat capability

• How do I connect my gaming headset with microphone? (video)

  This instruction video applies to all our gaming headsets with 3.5mm jack connector type https://www.youtube.com/watch?v=R4Js0Qfj5IE

• I can't activate the microphone on Windows. What do I do?

  We recommend to reinstall the headset: - Make sure the computer is fully updated via Windows Update - Unplug the headset. - Restart the PC. - When Windows has completely restarted, connect the headset to the computer. - Check in the microphone privacy settings that the microphone is authorized to be used by applications / software. - Select the headset and its microphone as the default audio device on your computer in the Windows audio/sound settings. - Verify that the microphone is not disabled in the audio/sound settings.

• The microphone doesn't work in MS Teams?

  If the microphone functions in other applications, we advise to check the Microphone Privacy settings for Teams. - Click on Start and select Setting. - Select the Privacy option. - From the left pane, scroll down to App Permission and click on Microphone. - Scroll down to “Allow desktop apps to access your microphone” section. - From the list, enable microphone access for Microsoft Teams. - Launch Microsoft Teams and check if the client recognizes the microphone. In case the microphone is already enabled for Microsoft Teams, revoke the access. Reboot the computer and enable microphone for Microsoft Teams again.

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.

• How do I install this headset?

  To install: - Connect the headset to the audio connection of your device. Note: If your computer has 2 separate audio connections, use the included adapter. - Use the inline remote to switch the microphone on, and to set the volume higher. - On Windows 10: verify that the microphone is allowed to be used by applications in the Privacy Settings. - Set the headset as the default device, for both input and output in the sound/audio settings. - The headset is ready to use.